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Jobs for our students in Ireland.

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Many hundreds of students come to Ireland through English Programs with Language Xchange Ireland and wish to come back for a longer period after their term in school / college.  Now LXI are adveritisng jobs based in Ireland for bilingual students who wish to return for 3, 6 or 12 month periods and work in Ireland for very reputable companies with excellent opportunities. 

LXI will up date this page with new roles as they are available and remove position filled and no longer available for application.


Bilingual Jobs available in Ireland at the moment:-  

1) Service Desk - Sun life - more details below

2) Service Desk Supervisor - Sun Life -  See below

3) Teacher of German - Details coming soon

4) Au Pair required - Kilkenny - see below




FURTHER DETAILS:- 


1) Sun Life Financial of Canada

Sun Life Financial is a leading global financial services organisation with 150 years’ experience. We provide a diverse range of wealth accumulation and insurance products.  You'll find us just about everywhere including Canada, the U.S., the U.K., Ireland, Hong Kong, the Philippines, Japan, Indonesia, India, China, Australia, Singapore, Vietnam, Malaysia and Bermuda.

 

In Ireland, Sun Life Financial is based in the vibrant city of Waterford in the sunny South East. Currently employing over 300 people, our Waterford office provides Software Development, Business Administration and Technical Service Desk support to Sun Life employees in English and French on a 24/7/365 basis.  In 2014 Sun Life Service Desk was awarded Best Technical Support Centre in the Irish Contact Centre and Shared Services awards. 

 

As well as being an award winning Service Desk, Sun Life Ireland was placed in the Top 50 Places to work in 2012, as well as receiving recognition from  Chambers Ireland Corporate Social Responsibility awards for our work within the community.

 

Position:                                

Service Desk Engineer – Bilingual (French & English) 6 month contract

 

Reporting to:                        

Service Desk Operations Manager

 

Overall Purpose:

To provide bilingual (English and French) 24 hour telephone technical support to internal and external customer base, on various IT applications, including Lotus Notes; MS Office; and Mainframe.

 

JOB RESPONSIBILITIES:

Key Tasks:

  • In a customer service oriented manner, providing first-level support to Sun Life Employees for their IT and Facility needs
  • Identifying and troubleshooting incidents, resolving where possible and reassigning to 2nd level support teams if necessary
  • Logging, tracking, closing and reporting on all contacts received to the Service Desk, ensuring the completeness and accuracy of the information captured
  • Ensuring timely follow-up on outstanding tickets, escalating issues through departmental procedures when required.
  • Working with larger IT Teams to triage and help resolve outstanding issues.
  • Prioritising and Problem solving.
  • Supporting customers through problem resolution in a professional, prompt and polite manner.
  • Maintaining task list to a manageable level.
  • Enhancing on-line technical support database by identifying common problems, and developing and adding solutions to the database.
  • Adherence to all corporate and customer quality requirements.
  • Setting-up, transferring and deleting of user accounts.
  • Participating in focus groups and/or specific project teams as required
  • Adhere to/improve all internal and customer quality standards.

 

JOB REQUIREMENTS:

Essential Experience -        

Ideally 6 months in Customer Service or IT Environment a plus

 

Minimum:                 

Certificate/FAS Course. Ideally MCP/CNE & ITIL v3 Foundation.

 

Technical Skills:         

Good working knowledge of the Windows Operating System, Good Internet troubleshooting experience, and knowledge of Lotus Notes is an advantage. 

 

Attributes:

  • Customer focus, service delivery oriented
  • Strong analytical and problem solving skills
  • Very good (phone) communication/interpersonal/team working/coordination capacities
  • Problem solving, ability to multi-task, prioritise and manage high volumes of requests.
  • Good understanding of computer hardware and software skills
  • Comfortable working in a computer/systems desktop environment (Microsoft Office)



    PLEASE FORWARD your CV to Con Furey, Language Xchange Ireland at:-  training@confurey.ie  - with a short cover letter. 






     

2)  Service Desk Supervisor - Bilingual French & English.

 

Sun Life Financial of Canada

Sun Life Financial is a leading global financial services organisation with 150 years’ experience. We provide a diverse range of wealth accumulation and insurance products. You'll find us just about everywhere including Canada, US, UK, Hong Kong, Philippines, Japan, Indonesia, India, China and Bermuda.

 

In Ireland, Sun Life Financial is based in the vibrant city of Waterford in the sunny South East. Currently employing just under 400 people, our Waterford office provides Software Development, Business Administration and Technical Service Desk support to Sun Life employees in English and French on a 24/7/365 basis.

 

The Service Desk was awarded Best Technical Support Centre in the Irish Contact Centre and Shared Services awards for both 2014 & 2015 which we are very proud of.

 

As well as being an award winning Service Desk, Sun Life Ireland was placed in the Top 50 Places to work in 2012, as well as receiving recognition from  Chambers Ireland Corporate Social Responsibility awards for our work within the community.

 

 

Title                               Service Desk Supervisor (Bilingual French & English)

Reporting To:            Service Desk Operations Manager

 

We are excited to announce that we have a vacancy for a Service Desk Supervisor to join our team.

We are looking for a Service Desk Supervisor to assist the Service Desk Operations Manager with the day to day running  of the Desk; including consistently meeting all Service Desk KPI’s, being an advocate for the Service Desk mission statement “Always available to support your IT needs in a helpful, friendly and knowledgeable way – to get you back on your feet as quickly as possible” and continually supporting the development and motivation of their team in a cross-functional environment within all levels and organizational units.

 

If you enjoy challenging tasks and developing individuals and teams, operating within a high performance culture, then this is the job for you

 

Key Tasks:

  • Liaise with management to oversee the fulfilment of daily tasks and demonstrate appropriate sense of urgency for email response times and phone service levels.
  • Being involved in the recruitment and training of the team
  • Coach & mentor agents to ensure they meet the required performance standards, implement personal development plans where appropriate
  • Create a high performing team who effectively contribute to an outstanding customer experience
  • Assume full ownership of the teams’ results by measuring performance, providing feedback and holding Service Desk agents accountable for their work
  • Deputising for Service Desk Manager
  • Conduct monthly 1 to 1’s with team members
  • Communicate effectively in both one to one and group sessions, also being able to give and receive feedback.
  • Manage complaints, queries and any other correspondence required within the team efficiently and effectively.
  • Identify, research and push for resolution on technical issues affecting internal and external customers.
  • Continually support the communication and training of new services and/or partake in continuous improvement projects on an on-going basis.
  • Maintain a positive and professional demeanour and portray the company in a positive light.
  • Provide after hours on-call support for the Service Desk on a rotational basis.
  • Embrace differences, encourages diversity and changes within the Service Desk.
  • Be available to provide Service Desk back-up in situations including absence cover, BCP and rollouts.

 

JOB REQUIREMENTS:

Minimum:   Certificate/FAS Course. Ideally, MCP/CNE & ITIL v3 Foundation.

Experience:  Previous Supervisory experience.

 

Core Competencies

  • Understands the Sun Life business
  • Collaborates effectively
  • Customer Centric focus
  • Thinks strategically
  • Solution orientated
  • Assertive decision maker
  • Aptitude for people and talent management
  • Demonstrates clear and professional communication skills
  • Experience working with high performing teams
  • Proven ability to work effectively to tight deadlines in a fast-paced environment.


Attributes:                  The ideal Service Desk Supervisor should be a quick learner who is decisive and has the ability to multi-task. They should be enthusiastic and self-propelled as well as a good team motivator.


           
                      PLEASE FORWARD your CV to Con Furey, Language Xchange Ireland at:-  training@confurey.ie  - with a short cover letter.





3) German teacher required - Waterford city, Ireland - awaiting details






4) Au Pair required in Kilkenny, Ireland - two children 3 and 7 years old.  Live in accommodation provided. 




PLEASE FORWARD your CV to Con Furey, Language Xchange Ireland at:-  training@confurey.ie  - with a short cover letter.



  LANGUAGE XCHANGE IRELAND - PREPARING STUDENTS FOR FUTURE EMPLOYMENT.